A little less accent, a little more customer service

Offshoring, it can be great but it can also be not so when the customer service people cannot speak proper English.

"IBM is looking to change that. Researchers at Big Blue?s India Research Laboratory recently announced that they have developed a Web-based, interactive language technology to help people who speak English as a second language improve their speaking skills.

The technology evaluates grammar, pronunciation, comprehension and other spoken-language skills, and provides detailed scores for each category.

The program uses specially-adapted speech recognition software to score the pronunciation of passages and the stressing of syllables for individual words."

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