Role of VOIP in Outsourcing

Outsourcing is growing and one thing that could contribute to its growth is VoIP (Voice over internet protocol).

The emergence of such technology is considered as a factor because of the convenience that such technology brings especially when it comes to call centers. Here is a brief explanation about this conclusion:

Innovations in broadband and communication technologies have meant that firms looking to save on space and costs can outsource their secretarial services with much greater ease than before.

Do you think that VoIP do contribute in outsourcing?